Mission & Values

The Vision, Values and Community of Country Commercial

Country Commercial is a story about South Australian families.

More than three decades ago, Colin Payne and his wife Wendy started a small business called Country Blinds in Mount Barker. Their vision was to create curtains, blinds and awnings right here in South Australia that could compare in quality to the best made anywhere in the world. Employing a team of local craftspeople and using the best materials available, the quality was there right from the start. The Country Blinds range grew and so did the business. As years went by and Colin and Wendy’s three sons Jake, Shannon and Rhett were very familiar with the running of the business and were able to take the reins and build on the great foundation put in place by their parents. The Payne brothers set about expanding Country Blinds, adding new lines, taking their products all over South Australia but keeping their manufacturing base firmly in Mount Barker, employing over 70 locals in the factory, installation, sales and administrative areas.

Country Blinds kept growing and South Australians came to know Country as a premium quality manufacturer always ready to stand behind its products. It also became well known that Country will visit homes and businesses throughout the city, suburbs, and regions – although still based in Mt Barker, Country goes just about everywhere.

Country Blinds is not a mere family business but is more an ‘extended family business’. All the great South Australian staff who comprise the Country team take a great deal of pride in what they do. Most are part of the Adelaide Hills community, and all realise the significance of their place in a local company creating products that are the industry benchmark for quality and professionalism. Progress is always part of working with Country Blinds, with a range that is continually expanding and innovations such as automation, motorisation and mobile App-controls.

Today Jake Payne serves as Sales Manager, Rhett as General & Operations Manager and Shannon as Installation Manager. Each of the 3 owners are on the road, in the factory and overseeing every installation to ensure customers get the very best product and service every time a product is made and takes pride of place in your home or office. With big plans for the business as well as growing families of their own, Country Blinds remains very much a South Australian family story.

Our Vision

The Vision of Country Blinds is to continue to grow and innovate, offering increasing choice to its customers along with the unique advantages of a business that crafts and installs the products it sells and is able to stand behind each and every product.

“Designing and creating our own products means a great deal to us and represents a very significant advantage for our customers. It means that at every step of the process we can monitor quality, and that after installation we are able to stand behind what we have made, offer quick response and prompt solutions to any issues that might arise. We have spent over 35 years and millions of dollars building a reputation as South Australia’s leading window furnishing and outdoor shade solutions manufacturer; we are here for the long haul and will continue to back our product for years after the sale.”

Rhett Payne, Owner, General Manager

Our Values

The values of Country Blinds are Commitment, Communication, Service, Quality and Innovation.

“We take great pride that as Country Blinds has grown, we have genuinely held on to the family values that the business was originally built on – good communication, great service and treating people right, whether they are our customers or our team. Everybody deserves honesty and respect and we are firm in the belief that these are values that we will never ‘grow out of’, regardless of how Country Blinds might expand.”

Jake Payne, Owner, Sales Manger

Our Community of Customers

Country Blinds sees every product sale as the beginning of an ongoing relationship and the chance to work with a customer as they renovate, remodel and change homes, working with them as a trusted partner in building the value of the home they live in.

“Familiar names and a family feeling go beyond the Country Blinds team and out into a community of customers that we have been growing for over three decades. We have customers who originally dealt with our parents, that continue to come back to us for new curtains, blinds, awnings and shutters today as they update their home décor or perhaps add an extension. There’s a bond of trust that we respect and value, so we are always going the extra mile to exceed the expectations of our customers and build that community of families who return time and again for quality products and service that they trust.”

Shannon Payne, Owner, Installation Manager